Privacy Policy

Last Updated: November 5, 2025
Effective Date: November 5, 2025

1. Introduction

This Privacy Policy describes how Shanghai Heao Information Technology Co., Ltd. ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website https://firebirdgen.com (the "Service").

By accessing or using the Service, you consent to the collection, processing, and disclosure of your personal data in accordance with this Privacy Policy and the applicable laws, including the EU General Data Protection Regulation (GDPR) and the U.S. privacy standards (such as CCPA).

If you do not agree to this Privacy Policy, please do not use our Service.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website and will become effective 180 days after posting. Your continued use of the Service after that date constitutes your acceptance of the revised policy.

2. Company Information (Data Controller)

Shanghai Heao Information Technology Co., Ltd.
Room 8145, Building 3, No. 112-118 Gaoyi Road,
Baoshan District, Shanghai 200439, China
Email: support@firebirdgen.com

Under the GDPR, we act as the data controller for the personal data we process.

3. Information We Collect

We may collect and process the following categories of personal information:

  • Contact information: Email address
  • Account information: Username, password, and language preference
  • Payment information: Transaction ID, order number, payment method (processed securely through third-party payment processors)
  • Technical data: IP address, browser type, device type, and operating system
  • Usage data: Pages visited, actions performed, referral URLs
  • Feedback and communication data: Messages or support inquiries submitted to us

4. How We Collect Your Information

We collect your information in the following ways:

  • When you create an account or fill out registration forms
  • When you make a payment or purchase credits
  • When you interact with our website or contact support
  • From publicly available sources or marketing partners

5. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your user account
  • To verify your email address and secure your access
  • To process payments and deliver credits
  • To provide customer support and respond to inquiries
  • To send transactional emails such as verification codes, password resets, or payment confirmations
  • To improve our website and user experience
  • To send marketing or promotional materials (only with your consent)
  • To prevent fraud and enforce our Terms and Conditions
  • To comply with legal and regulatory obligations

If we wish to use your information for any purpose not listed above, we will request your explicit consent beforehand.

6. Legal Basis for Processing (GDPR Article 6)

We process your personal data under one or more of the following legal bases:

  • Consent (Art. 6(1)(a)) — when you provide consent for specific purposes, such as subscribing to newsletters.
  • Contractual necessity (Art. 6(1)(b)) — when processing is required to fulfill our contract with you (e.g., account management, payment processing).
  • Legal obligation (Art. 6(1)(c)) — when we must comply with a law or regulation.
  • Legitimate interests (Art. 6(1)(f)) — when processing is necessary for our legitimate business purposes (e.g., fraud prevention, website security), unless overridden by your rights.

7. International Data Transfers

Your personal data may be transferred and processed outside the European Economic Area (EEA), including in China where our company and servers are located.

When we transfer data internationally, we ensure that adequate safeguards are in place, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data to a standard equivalent to that required by the GDPR.

8. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.

Generally:

  • Account and transactional data are retained for up to 2 years after account termination.
  • Payment records may be retained for longer periods as required by financial or tax regulations.
  • Residual anonymized or aggregated data may be stored indefinitely for analytics and reporting.

9. How We Share Your Information

We do not sell or rent your personal information.

We may share it with the following categories of recipients:

  • Service providers and partners, such as:
    • Payment processors (e.g., PayPal, Stripe)
    • Cloud hosting and analytics providers
    • Email service providers (e.g., Amazon SES)
  • Authorities, when required by law or to protect our rights
  • Successors, in the event of a merger or acquisition

All third parties are required to handle your data securely and only for the specific purpose for which it was shared.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and remember user preferences.

Types of cookies used:

  • Essential cookies: Required for website operation (e.g., authentication).
  • Analytics cookies: Help us understand usage patterns and improve the Service.
  • Preference cookies: Remember your settings and language.
  • Marketing cookies: Used to deliver relevant advertising (only with consent).

You can manage or disable cookies in your browser settings.

For more details, see our separate Cookie Policy.

11. Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccuracies in your data.
  • Erasure: Request deletion of your personal data ("Right to be forgotten").
  • Restriction: Request limits on how we process your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests.
  • Withdrawal of consent: Withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, contact us at support@firebirdgen.com.

We may verify your identity before responding to ensure data security.

You also have the right to file a complaint with your local Data Protection Authority (DPA) if you believe your rights are being violated.

12. Data Security

We implement reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, alteration, or destruction.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our Service is not directed toward children under the age of 16.

We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

14. Policy Updates

We reserve the right to modify or update this Policy from time to time to reflect changes in our business practices, legal requirements, or other reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice to you via email or on our website. Your continued use of our services after the effective date of the revised Policy constitutes your acceptance of the updated terms.

15. Contact Information (Data Protection Officer)

If you have any questions, complaints, or concerns about this Privacy Policy or how we process your data, please contact our Data Protection Officer:

Data Protection Officer
Shanghai Heao Information Technology Co., Ltd.
Room 8145, Building 3, No. 112-118 Gaoyi Road,
Baoshan District, Shanghai, China
Email: support@firebirdgen.com